Discuss How E-commerce Can Reduce Cycle Time , Improve Employees' Empowerment And Facilitate Customer Support

Reduce Cycle Time

Cycle time is the time where a process needed to complete from the beginning till the ending. For example, customers order process which including many sub-process such as order entry, assembly, inspection, packing and shipping. This system can helping reduce the cycle time by creating fast and direct system without wasting any valuable time. It means customers can immediately response from the sellers or the suppliers where the request to purchase the items on the system. Thus, E-commerce can reduce cycle time by eliminating the time taken to process in between supplier, intermediaries and customers. Customers can directly order the material needed no matter in what time and wherever they access to the internet because the e-commerce is operate everyday and anytime.

Improve Employees’ Empowerment

Employee empowerment is giving employees’ responsibility and authority to make decision about their work without supervision. We can use Electronic Data Interchange (EDI) to give employees have freedom and authority to access the transaction system or transparency barrier between employee and customer. Furthermore, employees can more understanding about the business and the transaction system or providing relevance feedback to customer. Thus, Employees who work under these circumstances are more productivity rather than those who work under tight supervise.

Facilitate Customer Support

E-commerce is a place where the firm can fulfill every customer with their different requirement. Furthermore, quality of service is much more emphasizing than physical product. Thus, e-commerce provide unlimited shopping hours for customer to place their order because e-commerce running 24 hours. Besides, E-commerce provides a wide range of technological solution and communication opportunity. Lastly, E-commerce provides excellent customer support system for company to attract more customers and retain current customers. The common tool in a company website is Frequently Asked Question (FAQ) that help to answer customer question about company product or services.